Contact & Support
We're here to help. Reach out for support, grievances, or business queries.
1. Customer Support
For general queries, account issues, filing assistance, or product feedback, contact our support team:
Email:[email protected]
Business Hours:Monday to Saturday, 10:00 AM – 7:00 PM IST
Response SLA:Within 24 hours on business days
2. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for TaxWala is:
Name:[Grievance Officer — Name Placeholder]
Email:[email protected]
Acknowledgement:Within 48 hours of receiving a grievance
Resolution:Within 30 days of receipt
If your grievance is not resolved within 30 days, you may approach the Data Protection Board of India (when constituted under DPDP Act 2023).
3. Business Identity
TaxWala is operated by the following legal entity:
Business Name:TaxWala AI
Entity Type:Sole Proprietorship [Registration details placeholder]
Registered Address:[Registered Address — Placeholder]
Website:taxwalaai.com
4. Escalation Path
If your issue is not resolved at the first level, please follow this escalation path:
- Email [email protected] with your account email and issue description.
- If unresolved within 24 hours, escalate to [email protected] with 'Escalation' in the subject line.
- If the grievance remains unresolved after 30 days, you may approach the appropriate consumer forum or Data Protection Board.